Retail
Frequently Asked Questions

General

DBX provides delivery services for a wide range of industries. Some of the sectors we serve include flower shops, pharmacists, medical suppliers, liquor stores, laundry stores, bakeries, and a variety of other retail stores. We deliver almost any item for any industry same-day. No matter your business, we can help ensure your deliveries arrive on time and in perfect condition.

DBX offers a variety of on-demand delivery services designed to meet the unique needs of retail, warehouse, and other businesses. We provide customer pickups for services like laundry or returns and customer delivery. All deliveries are dispatched using routes to minimize driver foot traffic and ensure efficiency.
1-Hour:

  • Available for locations within a 0.8-mile radius from the pickup location.
  • Minimum lead time: 1 hour.
3-Hour:
  • Available for all of Manhattan.
  • Minimum lead time: 15 minutes.
Same-Day:
  • Cross-borough delivery available.
  • For orders placed before 2 PM, delivery will be made by 8 PM the same day.
  • This option provides the least driver foot traffic and is the most economical delivery choice.

Extra Small: Fits in a shoe box.
Small: Fits in a large suitcase.
Medium: Fits in backseat.
Large: Fits in car trunk.

For safety, legal, and logistical reasons, we are unable to deliver certain items. These are classified as prohibited items and include, but are not limited to:

  • Hazardous Materials: Flammable liquids, explosives, poisons, and toxic chemicals.
  • Perishable Goods: Items that require refrigeration or have a short shelf life and could spoil during transit.

Currently we pick-up anywhere within Manhattan below 110 St and deliver in all of Manhattan and parts of the Bronx, Brooklyn, and Queens. Please use our radius tool to double check if an address is available: www.dbx.delivery/radius.
1-hour eligible: 0.8 miles from the pickup location.
3-hour eligible zip codes: 10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10044, 10069, 10103, 10119, 10128, 10162, 10165, 10170, 10173, 10199, 10279, 10280, 10282
Same-day eligible zip codes: 10004, 10281, 10280, 10080, 10045, 10282, 10006, 10008, 10271, 10014, 10041, 10277, 10013, 10005, 10279, 10007, 10043, 10270, 10108, 10117, 10124, 10125, 10126, 10129, 10130, 10131, 10132, 10133, 10138, 10156, 10157, 10159, 10160, 10163, 10164, 10179, 10185, 10203, 10211, 10212, 10213, 10256, 10258, 10259, 10260, 10261, 10265, 10268, 10269, 10272, 10273, 10274, 10275, 10285, 10286, 10011, 10278, 11231, 10038, 10090, 10113, 10012, 10018, 10001, 10249, 10116, 11202, 10121, 10242, 10199, 10119, 11249, 10019, 10060, 11241, 11201, 10118, 11243, 10110, 10069, 10276, 10123, 11242, 11245, 10036, 10122, 10003, 11256, 10120, 10101, 10002, 10168, 10010, 10175, 10106, 10107, 11217, 11215, 10009, 10023, 10112, 10173, 10178, 10176, 10020, 10165, 10016, 10105, 10103, 10024, 10174, 10111, 10104, 10169, 10170, 10177, 10158, 10166, 10151, 10102, 10109, 10114, 10167, 10081, 10087, 10172, 10055, 10171, 10017, 10153, 10154, 10152, 11251, 10150, 10155, 10022, 11205, 11238, 10115, 10025, 10065, 10021, 11109, 10075, 10027, 10026, 10028, 11225, 10044, 10162, 10031, 11120, 10032, 10128, 11216, 11211, 11222, 10029, 11206, 10030, 10039, 10037, 11213, 11101, 11106, 10035, 10040, 11221, 11102, 10034, 10452, 11233, 10451, 11247, 11104, 11237, 10454, 11212, 10453, 11103, 11105, 11378, 10456, 11377, 10455, 10457, 10459, 11370, 10474, 11372, 11379, 10460, 10472, 10473, 10462

Monday - Friday: 10AM-6PM, excluding federal holidays listed here. 1-hour cutoff: 4:59 PM 3-hour cutoff: 5:45 PM Same-day: 1:45 PM

All of our couriers are screened and successfully completed our training. Afterwards we continue to use various methods to monitor their success while delivering.

You will be reimbursed if an item is lost, stolen, or damaged because of a driver's negligence. All deliveries are insured for up to $100. Additional insurance options are available, covering up to $1,000. Our lost, stolen, and damaged claim rate is less than 0.014%. See our refund matrix for more information here.

Portal

Le français est une langue romantique parlée dans de nombreux pays.

Invoicing

We have various invoicing options available.

  • Default weekly ACH
  • Weekly credit, or debit card
  • Monthly bank transfer
  • Monthly check