Privacy Policy

Last Updated: 01/27/25

 

Our Privacy Policy applies to all services (our “Services”) offered or provided by DBX or Delivery Bot LLC and its affiliates (collectively, “DBX,” “Delivery Bot”, “we,” “us,” or “our”), whether accessed via our website at www.dbx.delivery (the “Website”) or any associated portal, application, or platform (collectively, the “Platform”). This Privacy Policy describes how we collect, use, and disclose personal information of users of the Platform, including individuals who create an account, place deliveries, make purchases, or otherwise interact with the Platform (collectively, “Users”). Our Privacy Policy also applies to the personal information of recipients of deliveries and any other individuals whose data is collected through the Services or during certain interactions with DBX (collectively referred to as “Users” or “you” in this Privacy Policy).

 

Information We Collect

We may collect the following types of personal information when you interact with our Site:

• Personal Identification Information: Name, email address, phone number, and payment information (e.g., credit card details, billing address).
• Delivery Information: When you place an order through our portal, we collect delivery details such as the delivery address, order details, and tracking information.
• Order History: Information about your past orders, including products purchased, dates, and payment methods.
• Usage Data: Information about how you access and use the Site, including IP address, browser type, device type, and browsing activity.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience and gather analytics on how the Site is used. These may include session cookies, persistent cookies, and third-party cookies for advertising and analytics purposes.

 

How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Providing and improving our services and content on the Site
• Processing payments, completing transactions, and fulfilling orders placed through our delivery portal
• Sending you transactional emails about your orders and deliveries (e.g., order confirmation, shipping updates)
• Responding to your inquiries and customer service requests
• Creating and managing your user account
• Analyzing trends and usage to improve the Site and user experience
• Preventing fraudulent activity and ensuring the security of the Site

 

Sharing Your Information

We may share your personal information with the following trusted third-party services:

• Payment Processors: We share payment details with Stripe for payment processing.
• Analytics Services: We use Google Analytics to gather data on user activity and improve the Site’s performance.
• Marketing and CRM Tools: We may share your information with HubSpot for marketing and customer relationship management purposes.
• Delivery Service Providers: We may share your delivery information with third-party delivery services (e.g., courier companies) to fulfill your orders and provide you with tracking updates.

We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:

• Legal Requirements: If required by law or in response to legal processes, we may disclose your personal information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.

 

Cookies and Tracking Technologies

Our Site uses cookies to enhance user experience and gather analytics. These cookies help us track usage patterns, personalize content, and provide targeted advertising. You can control cookie preferences through your browser settings, but please note that disabling cookies may limit your ability to use certain features of the Site.

 

Data Security

We take reasonable steps to protect your personal data through the use of encryption, secure payment gateways, and HTTPS protocols to ensure secure communication between your device and our Site. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

 

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your personal data
• The right to object to or restrict processing of your data
• The right to withdraw consent for certain data processing activities (where consent is the legal basis for processing)

To exercise these rights, please contact us using the details provided on our website.

 

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.