Last Updated: April 13, 2026

These Terms of Service (“Terms”) govern your access to and use of the DBX Delivery platform, including all software, dashboards, APIs, and related services (collectively, the “Services”) provided by Delivery Bot LLC (“DBX Delivery,” “DBX,” “we,” “us,” or “our”).

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

1. ELIGIBILITY AND ACCEPTABLE USE

1.1 Commercial Use Only

The Services are intended solely for business entities and commercial users. Personal or consumer use is strictly prohibited.

1.2 Restricted Businesses

Use by food service establishments or other restricted categories is prohibited where disallowed by applicable law, including but not limited to certain jurisdictions such as New York City.

1.3 Representations and Warranties

You represent, warrant, and covenant that:

• You are a legally registered and validly operating business
• You maintain all licenses, permits, and regulatory approvals required
• Your use of the Services complies with all applicable laws and regulations
• You will not use the Services for any unlawful, fraudulent, or abusive purpose

1.4 Absolute Discretion

DBX reserves the unrestricted right, at any time and for any reason or no reason, to approve, deny, suspend, or terminate access to the Services.

2. PLATFORM DISCLAIMER

2.1 Technology Platform Only

DBX is a technology platform that facilitates connections between Retailers and independent third-party couriers.

2.2 No Carrier Liability

DBX is not a carrier, broker, freight forwarder, or delivery provider. DBX does not transport goods and does not control or supervise couriers.

2.3 No Guarantees

DBX makes no guarantees regarding:

• Delivery times

• Delivery success

• Condition of items

• Courier performance

All delivery services are performed by independent third parties at your sole risk.

3. PRICING AND FEES

3.1 Pricing Control

All pricing, fees, and rate structures are determined solely by DBX and may be modified at any time without prior notice.

3.2 Binding Quotes

Quotes displayed in the platform at the time of order submission are final and binding.

3.3 Additional Charges

You agree to pay all applicable fees, including but not limited to:

• Distance-based charges

• Wait time fees

• Redelivery fees

• Return fees

• Cancellation fees

• Surcharges of any kind

3.4 No Refund Obligation

Except as explicitly stated in DBX policies, all charges are final and non-refundable.

4. ORDERS AND RESPONSIBILITIES

4.1 Retailer Obligations

You are solely responsible for:

• Accuracy of all order details

• Proper packaging and labeling

• Compliance with all shipping requirements

• Ensuring availability for pickup

4.2 Assumption of Risk

You assume all risk of loss, damage, delay, or failed delivery from the moment an order is submitted.

4.3 No Liability for Failures

DBX is not liable for any delivery failure caused by:

• Incorrect information

• Recipient unavailability

• External conditions (traffic, weather, etc.)

• Courier actions or omissions

5. REFUNDS AND CREDITS

5.1 Limited Refund Rights

Refunds, if any, are governed exclusively by DBX’s Refund Matrix, which may be updated at any time without notice.

5.2 Sole Discretion

All refund, credit, and adjustment decisions are made in DBX’s sole and absolute discretion.

5.3 Strict Reporting Requirements

Failure to report issues within required timeframes may result in denial of any refund or credit.

6. PROHIBITED ITEMS

6.1 Prohibited Use

You may not use the Services to deliver:

• Illegal goods

• Hazardous materials

• Controlled or restricted items

• Any items prohibited by law

6.2 Full Liability

You assume full legal and financial responsibility for all items submitted for delivery.

7. ACCOUNT SECURITY AND ENFORCEMENT

7.1 Account Responsibility

You are fully responsible for all activity under your account, whether authorized or not.

7.2 Security

You must maintain the confidentiality of your login credentials.

7.3 Enforcement Rights

DBX may suspend, restrict, or terminate your account at any time, including for:

• Non-payment

• Suspected fraud
• Policy violations
• Risk concerns

8. PAYMENT TERMS

8.1 Billing

Billing is conducted weekly for completed deliveries.

8.2 Automatic Charges

You authorize DBX to charge your payment method on file for all amounts due.

8.3 Failed Payments

If payment fails:

• Your account may be immediately suspended

• Additional fees may be assessed

• DBX may retry charges at its discretion

8.4 Immediate Payment Obligation

All outstanding balances are due immediately upon notice.

8.5 Collections and Legal Action

DBX may pursue any remedies available, including:

• Third-party collections
• Legal proceedings
• Recovery of all costs, fees, and expenses, including attorneys’ fees

9. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless DBX, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your shipments or goods
• Any violation of law

10. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

DBX DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT

DBX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• DBX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• DBX SHALL NOT BE LIABLE FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS

DBX’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC DELIVERY AT ISSUE.

12. ARBITRATION AND WAIVER OF CLASS ACTION

12.1 Binding Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration.

12.2 Class Action Waiver

You agree to waive any right to participate in a class action, class arbitration, or representative proceeding.

12.3 Venue

Arbitration shall take place in New York, New York.

13. MODIFICATIONS TO TERMS

DBX may modify these Terms at any time. Updated Terms are effective immediately upon posting. Continued use of the Services constitutes acceptance.

14. GOVERNING LAW

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.